Enterprise CX

Enterprise AI Orchestration Platform for CX Teams

One AI Brain to Orchestrate Enterprise Customer Experience

Unify customer conversations, decisions, and operations at enterprise scale.

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Orbina is an enterprise-grade AI orchestration and AIOps platform designed for CX teams managing complex, multi-channel customer interactions. By connecting conversations with CRM, core systems, and operational workflows, Orbina turns CX into an execution layer—not just a communication channel.

From Conversations to Execution

Trigger real actions across enterprise systems instead of manual handoffs.

Built for Scale and Control

Support global teams with security, compliance, and full operational visibility.

From Fragmented CX to Orchestrated Operations

Customer Intent Understanding

Orbina understands customer intent across channels and touchpoints, from simple questions to complex service needs.

Decision Coordination

Business rules and AI reasoning work together to determine the right next action for every interaction.

Workflow Execution

Operational workflows are executed directly across enterprise systems without manual handoffs.

End-to-End CX Automation

Customer experience and operations scale together through one unified orchestration layer.

AI Orchestration for Complex Ecommerce Journeys

Built to Support CX Teams: Orbina works alongside your CX team — not instead of them.

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Orbina understands customer intent across discovery, orders, returns, and support. It connects real-time order, inventory, customer, and campaign data to take action automatically inside your systems.

Context-Rich Conversations

Every interaction is summarized and enriched with order and customer context before reaching an agent.

Smart Routing for High-Value Cases

VIP customers and critical issues are automatically prioritized and routed to the right teams.

Built for Enterprise Commerce Scale

Enterprise-Grade AI Agents

Create specialized AI agents for different enterprise needs — from loyalty recovery and sales qualification to regulated workflows — all coordinated within a single customer journey.

Flexible & Scalable Architecture

Deploy Orbina in private or enterprise cloud environments. Run unlimited AI agents across brands, teams, and regions without redesigning workflows as you scale.

Secure, Vendor-Independent Platform

Enterprise-grade security with PII masking, role-based access, and full audit logs. Use multiple LLM providers, switch models freely, and avoid vendor lock-in.

Discover our other solutions

Solution

E-Commerce CX

AI orchestration platform for ecommerce CX. Automate orders, returns, delivery, campaigns, and checkout across channels securely and at scale.

Solution

Insurance CX

AI orchestration platform for insurance CX. Automate FNOL, claims, policy changes, documents, and renewals across customers, agents, and brokers securely and at scale.

Solution

SMBs

Orbina helps SMBs automate customer support with AI agents. Manage omnichannel conversations, reduce workload, and scale without complex IT.

Solution

E-Commerce CX

AI orchestration platform for ecommerce CX. Automate orders, returns, delivery, campaigns, and checkout across channels securely and at scale.

Solution

Insurance CX

AI orchestration platform for insurance CX. Automate FNOL, claims, policy changes, documents, and renewals across customers, agents, and brokers securely and at scale.

Solution

SMBs

Orbina helps SMBs automate customer support with AI agents. Manage omnichannel conversations, reduce workload, and scale without complex IT.

Frequently asked questions.

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What makes Orbina different from traditional CX automation tools?

Yes. Orbina integrates with CRM platforms, CDPs, helpdesk systems, core enterprise applications, payment infrastructure, and marketing tools through orchestration connectors and APIs.

Can Orbina integrate with enterprise technology stacks?

Yes. Orbina integrates with CRM platforms, CDPs, helpdesk systems, core enterprise applications, payment infrastructure, and marketing tools through orchestration connectors and APIs.

Does Orbina replace CX teams?

No. Orbina automates repetitive operational workflows while empowering CX teams with AI-driven insights and decision support.

How does Orbina ensure enterprise security and compliance?

Orbina supports private deployment, PII masking, role-based access control, audit logging, and governance aligned with enterprise security policies.

Can Orbina support global enterprise operations?

Yes. Orbina supports multi-brand, multi-region, and multi-channel CX orchestration through scalable AI agent coordination.

What makes Orbina different from traditional CX automation tools?

Yes. Orbina integrates with CRM platforms, CDPs, helpdesk systems, core enterprise applications, payment infrastructure, and marketing tools through orchestration connectors and APIs.

Can Orbina integrate with enterprise technology stacks?

Yes. Orbina integrates with CRM platforms, CDPs, helpdesk systems, core enterprise applications, payment infrastructure, and marketing tools through orchestration connectors and APIs.

Does Orbina replace CX teams?

No. Orbina automates repetitive operational workflows while empowering CX teams with AI-driven insights and decision support.

How does Orbina ensure enterprise security and compliance?

Orbina supports private deployment, PII masking, role-based access control, audit logging, and governance aligned with enterprise security policies.

Can Orbina support global enterprise operations?

Yes. Orbina supports multi-brand, multi-region, and multi-channel CX orchestration through scalable AI agent coordination.

What makes Orbina different from traditional CX automation tools?

Yes. Orbina integrates with CRM platforms, CDPs, helpdesk systems, core enterprise applications, payment infrastructure, and marketing tools through orchestration connectors and APIs.

Can Orbina integrate with enterprise technology stacks?

Yes. Orbina integrates with CRM platforms, CDPs, helpdesk systems, core enterprise applications, payment infrastructure, and marketing tools through orchestration connectors and APIs.

Does Orbina replace CX teams?

No. Orbina automates repetitive operational workflows while empowering CX teams with AI-driven insights and decision support.

How does Orbina ensure enterprise security and compliance?

Orbina supports private deployment, PII masking, role-based access control, audit logging, and governance aligned with enterprise security policies.

Can Orbina support global enterprise operations?

Yes. Orbina supports multi-brand, multi-region, and multi-channel CX orchestration through scalable AI agent coordination.

See what Orbina can do for your business.

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Turn AI into a system that doesn’t just respond but acts.