SMBs

AI Customer Communication Platform for SMBs

One AI Brain for Faster, Smarter Customer Support

AI-powered customer communication for growing small and mid-sized businesses.

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Orbina helps SMBs manage customer conversations across chat, messaging, and digital channels without complex integrations or technical overhead. Automate repetitive support requests, deliver fast and consistent responses, and let your team focus on customers that really matter.

Automate Everyday Support

Handle FAQs, order updates, and appointment changes automatically with AI agents.

Scale Without Growing Your Team

Support more customers with fewer resources while maintaining a great experience.

From Questions to Full Commerce Resolution

Order Tracking & Delivery Updates

Instantly answer delivery status questions with real-time order and shipment data — always accurate, always up to date.

Returns & Exchanges Automation

Automatically initiate return or exchange workflows based on your policies and collect required information without manual effort.

Campaigns, Coupons & Availability

Provide instant answers about active campaigns, coupon usage, product availability, and inventory status across channels.

Checkout & Cart Issue Resolution

Detect and resolve checkout or cart-related issues in real time, guiding customers to complete their purchase without friction.

No-Code AI Agents, Easy to Set Up and Manage

Built for growing teams — no technical expertise required.

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Orbina provides a visual, no-code interface that lets business and support teams build, manage, and update AI customer support agents in minutes. Design workflows, define customer scenarios, and publish changes instantly — without relying on developers.

Build & Update AI Agents Visually

Create AI agents, define support flows, and adapt customer journeys through a simple visual interface.

Do More with Smaller Teams

Automate high-volume requests like FAQs, order tracking, scheduling, and product inquiries so your team can focus on complex cases and customer retention.

Built for Enterprise Commerce Scale

Secure & Reliable Infrastructure

Orbina runs on a secure and reliable infrastructure that keeps customer experience fast and consistent as your business grows.

Flexible & Scalable Growth

Easily add new communication channels, deploy additional AI agents, and expand support workflows without disruption.

Always-On AI Customer Support

Deliver 24/7 AI-powered support across all channels, with instant responses and seamless escalation to human agents when needed.

Discover our other solutions

Solution

E-Commerce CX

AI orchestration platform for ecommerce CX. Automate orders, returns, delivery, campaigns, and checkout across channels securely and at scale.

Solution

Insurance CX

AI orchestration platform for insurance CX. Automate FNOL, claims, policy changes, documents, and renewals across customers, agents, and brokers securely and at scale.

Solution

Enterprise CX

Orbina is an enterprise AI orchestration platform for CX teams. Unify channels, automate actions, and scale customer operations with one AI brain.

Solution

E-Commerce CX

AI orchestration platform for ecommerce CX. Automate orders, returns, delivery, campaigns, and checkout across channels securely and at scale.

Solution

Insurance CX

AI orchestration platform for insurance CX. Automate FNOL, claims, policy changes, documents, and renewals across customers, agents, and brokers securely and at scale.

Solution

Enterprise CX

Orbina is an enterprise AI orchestration platform for CX teams. Unify channels, automate actions, and scale customer operations with one AI brain.

Frequently asked questions.

Have more questions or need help?

Contact support

Is Orbina suitable for small businesses without technical teams?

Yes. Orbina integrates with messaging platforms, live chat, and social communication channels to create a unified support experience.

Can Orbina integrate with existing communication channels?

Yes. Orbina integrates with messaging platforms, live chat, and social communication channels to create a unified support experience.

Does Orbina replace customer support teams?

No. Orbina automates repetitive requests while allowing human teams to focus on complex or high-value customer interactions.

How quickly can SMBs deploy Orbina?

Most SMBs can launch AI customer support workflows within days using existing communication channels and business content.

Can Orbina scale as businesses grow?

Yes. Orbina supports adding new channels, workflows, and AI agents as customer demand and operational complexity increase.

Is Orbina suitable for small businesses without technical teams?

Yes. Orbina integrates with messaging platforms, live chat, and social communication channels to create a unified support experience.

Can Orbina integrate with existing communication channels?

Yes. Orbina integrates with messaging platforms, live chat, and social communication channels to create a unified support experience.

Does Orbina replace customer support teams?

No. Orbina automates repetitive requests while allowing human teams to focus on complex or high-value customer interactions.

How quickly can SMBs deploy Orbina?

Most SMBs can launch AI customer support workflows within days using existing communication channels and business content.

Can Orbina scale as businesses grow?

Yes. Orbina supports adding new channels, workflows, and AI agents as customer demand and operational complexity increase.

Is Orbina suitable for small businesses without technical teams?

Yes. Orbina integrates with messaging platforms, live chat, and social communication channels to create a unified support experience.

Can Orbina integrate with existing communication channels?

Yes. Orbina integrates with messaging platforms, live chat, and social communication channels to create a unified support experience.

Does Orbina replace customer support teams?

No. Orbina automates repetitive requests while allowing human teams to focus on complex or high-value customer interactions.

How quickly can SMBs deploy Orbina?

Most SMBs can launch AI customer support workflows within days using existing communication channels and business content.

Can Orbina scale as businesses grow?

Yes. Orbina supports adding new channels, workflows, and AI agents as customer demand and operational complexity increase.

See what Orbina can do for your business.

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Turn AI into a system that doesn’t just respond but acts.