Insurance CX

One AI Brain for Digital Insurance Journeys

AI orchestration for customers, agents, and brokers across insurance operations.

Orbina connects insurance conversations to policy, claims, and service workflows in real time.

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From FNOL to policy changes and renewals, Orbina understands intent, applies rules, and executes actions automatically—across every digital channel.

From FNOL to Resolution

Manage claims, policy requests, and documents end to end with AI orchestration.

Risk-Aware CX Automation

Prioritize sensitive and high-risk cases while supporting human expertise.

End-to-End Insurance Journey Execution

Claims & FNOL Automation

Loss reports trigger FNOL and claim workflows instantly, with required data collected from core systems.

Policy Changes & Endorsements

Policy updates and endorsements are handled automatically by applying underwriting and service rules.

Documents & Verification

Orbina collects, validates, and routes documents without manual follow-ups.

Renewals & Service Requests

Quotes, renewals, and service cases are routed and resolved seamlessly across channels.

AI Orchestration Built for Insurance Operations

Built to Support Insurance Teams: Orbina strengthens human expertise instead of replacing it.

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Orbina brings insurance workflows together under a multi-agent AI orchestration layer.

It understands intent across claims, policies, service, sales, and partner interactions, then connects real-time policy, claims, risk, and compliance data to take action automatically.

Business rules such as underwriting logic, SLA requirements, and regulatory constraints are applied instantly — and actions are executed directly inside your systems.

Context-Rich Agent Experiences

Every interaction is classified, summarized, and enriched with policy and claim context before reaching an agent.

Risk-Aware Routing & Escalation

High-risk, urgent, or VIP cases are automatically prioritized and routed to specialized teams. Agents start every conversation informed, confident, and ready to act.

Why Insurance Organizations Choose Orbina

Real Insurance Workflow Execution

Orbina doesn’t just respond to requests — it executes claims, policy, and service operations directly inside core insurance systems.

Unified Customer, Agent & Broker Experience

Customers, agents, and brokers interact through a single orchestration layer connected to policy, claims, and service platforms.

Scalable CX Automation with Risk Awareness

Automate high-volume insurance workflows while maintaining compliance, risk controls, and service quality.

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Frequently asked questions.

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How is Orbina different from traditional insurance chatbots?

Yes. Orbina integrates with policy administration systems, claims platforms, CRM systems, document management tools, and communication channels through orchestration connectors and APIs.

Can Orbina integrate with core insurance systems?

Yes. Orbina integrates with policy administration systems, claims platforms, CRM systems, document management tools, and communication channels through orchestration connectors and APIs.

Does Orbina replace insurance agents or claims professionals?

No. Orbina automates repetitive operational tasks while enabling insurance professionals to focus on complex, sensitive, and high-value cases.

How does Orbina support compliance and data security?

Orbina includes enterprise-grade security including PII masking, role-based access controls, audit logging, and secure deployment models aligned with regulatory requirements.

Can Orbina scale across multiple insurance lines and regions?

Yes. Orbina supports multiple insurance products, brands, geographies, and distribution channels through dedicated AI agent orchestration.

How is Orbina different from traditional insurance chatbots?

Yes. Orbina integrates with policy administration systems, claims platforms, CRM systems, document management tools, and communication channels through orchestration connectors and APIs.

Can Orbina integrate with core insurance systems?

Yes. Orbina integrates with policy administration systems, claims platforms, CRM systems, document management tools, and communication channels through orchestration connectors and APIs.

Does Orbina replace insurance agents or claims professionals?

No. Orbina automates repetitive operational tasks while enabling insurance professionals to focus on complex, sensitive, and high-value cases.

How does Orbina support compliance and data security?

Orbina includes enterprise-grade security including PII masking, role-based access controls, audit logging, and secure deployment models aligned with regulatory requirements.

Can Orbina scale across multiple insurance lines and regions?

Yes. Orbina supports multiple insurance products, brands, geographies, and distribution channels through dedicated AI agent orchestration.

How is Orbina different from traditional insurance chatbots?

Yes. Orbina integrates with policy administration systems, claims platforms, CRM systems, document management tools, and communication channels through orchestration connectors and APIs.

Can Orbina integrate with core insurance systems?

Yes. Orbina integrates with policy administration systems, claims platforms, CRM systems, document management tools, and communication channels through orchestration connectors and APIs.

Does Orbina replace insurance agents or claims professionals?

No. Orbina automates repetitive operational tasks while enabling insurance professionals to focus on complex, sensitive, and high-value cases.

How does Orbina support compliance and data security?

Orbina includes enterprise-grade security including PII masking, role-based access controls, audit logging, and secure deployment models aligned with regulatory requirements.

Can Orbina scale across multiple insurance lines and regions?

Yes. Orbina supports multiple insurance products, brands, geographies, and distribution channels through dedicated AI agent orchestration.

See what Orbina can do for your business.

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Turn AI into a system that doesn’t just respond but acts.